Website Disclaimer
Last updated: September 2026
The information provided on this website is provided by Cyan Jolliffe, ASCHP Specialist Wellness Counsellor, and is intended to provide general information about my counselling services and practice.
1. General Information
The information on this website is provided for general informational purposes and is not intended to replace professional counselling, psychological, medical or other healthcare advice.
Reading information on this website or contacting me through the website does not establish a counselling relationship.
2. Counselling Services
I provide individual counselling for children, teenagers and adults within the scope of my professional training, experience and registration as an ASCHP Specialist Wellness Counsellor.
Counselling is tailored to the individual and may involve supportive counselling, practical strategies and gentle evidence-informed techniques where appropriate.
Where a person's needs fall outside my scope of practice or require a level of care or specialised intervention that I am not able to provide, I may recommend or facilitate referral to an appropriately qualified professional or service.
3. No Emergency Service
Counselling is not an emergency service.
If you or someone else is in immediate danger, at risk of serious harm, or requires urgent medical or mental-health assistance, please contact your local emergency services or go to your nearest hospital.
Please do not rely on this website, email, contact form or online booking system for urgent assistance.
4. Confidentiality
Confidentiality is an important part of the counselling relationship. However, confidentiality is not absolute and may be limited where disclosure is required or permitted by law, where there are serious safety concerns, or where other applicable professional or legal obligations apply.
The limits of confidentiality will be discussed as appropriate during the counselling process.
5. Website and Contact Information
While reasonable care is taken to keep the information on this website accurate and up to date, no guarantee is made that all information will always be complete, current or error-free.
Information submitted through the website contact form is intended for general enquiries and initial communication. Please do not include detailed or highly sensitive personal information in the contact form.
6. Appointments and Booking
Appointments may be arranged through the online booking system provided on this website.
The booking system allows clients to select an available appointment time and indicate whether they prefer an online or in-person session. Additional practical information, including the relevant meeting details, may be provided following the booking.
An appointment booking does not provide emergency or crisis support.
7. Online Counselling
Online counselling sessions may be provided using Google Meet.
While reasonable steps are taken to support privacy and confidentiality, no electronic communication or online platform can guarantee complete security.
Clients are encouraged to participate in online sessions from a private and appropriate environment and to use a secure internet connection where reasonably possible.
8. Fees and Medical Aid
Current counselling fees, session information and payment arrangements are provided on the website for general information and may be updated from time to time.
Counselling services are currently offered on a private-pay basis and are not currently claimable from medical aid. Clients are responsible for the applicable consultation fee.
9. Third-Party Links and Services
This website may contain links to or make use of third-party services, including website hosting, appointment booking, email, video-conferencing and other external platforms.
Third-party services currently used in connection with the practice may include Squarespace, Google Calendar, Google Meet and Google Workspace.
I am not responsible for the content, availability, privacy practices or security of third-party websites or services. Their own terms and privacy policies apply when you use those services.
10. No Guarantee of Specific Outcomes
Counselling is a collaborative process and individual experiences and outcomes may vary.
While counselling is intended to provide support and practical tools for navigating life's challenges, no specific therapeutic or personal outcome can be guaranteed.
11. Changes to This Disclaimer
This Disclaimer may be updated from time to time to reflect changes to the website, counselling practice, services or applicable requirements.
The most recent version will be published on this page with the revised date.
12. Contact
If you have any questions about the information on this website or the counselling services offered, please get in touch.
Cyan Jolliffe
ASCHP Specialist Wellness Counsellor
Cyan Jolliffe Counselling
Balgowan, Midlands, KwaZulu-Natal, South Africa
Email: hello@cyanjolliffe.co.za